Terms of Service

1. Acceptance of Terms

By accessing or using caismd.com, including the free scorecard, the guides, the contact form and the booking page (together, the “Service”), operated by Creative AI Solutions (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

The Service is a free diagnostic. You answer up to eleven multiple-choice questions about how your business runs and give three figures of your own (your typical job or order value, roughly how many enquiries you get in a week, and roughly how many hours a week go on admin). From those answers the Service calculates an estimate of what the gaps are costing you each month, shows the arithmetic that produced it, and ranks the builds your answers point to. It is a starting point for a conversation, not a measurement of your business.

3. Business Use, and What You Tell Us

The Service is for businesses and the people who run them. By using it you confirm that you are at least 18 years old and that you are using it for a business purpose.

The scorecard asks for an email address and a first name so we can send you your result; everything else is optional. Where you do give us information, you agree that it is accurate and current, and you represent and warrant that:

• You have the authority to represent the business entity named in the submission.
• The information submitted does not violate any third-party confidentiality agreements or intellectual property rights.
• You will not submit misleading, offensive, or malicious data (including code or scripting elements) to our inputs, and you will not use automated means to access or overload the Service.

4. Emails We Send

When you finish the scorecard we email you your result. If you ticked the box saying it is fine for us to follow up, we may also send you one reminder if you left the scorecard unfinished after entering your email, and follow-up emails about your result. We do not run a newsletter.

Every email we send you carries a way to stop them: reply with the word “Unsubscribe”, use the unsubscribe link where one is shown, or email info@caismd.com. Stopping emails does not affect your result or anything else on the Service.

5. Intellectual Property

All materials, code, logic, calculation methods and assumptions, UI designs, copy, logos, icons, visual style, and proprietary algorithms used in the Service are the exclusive intellectual property of Creative AI Solutions.

You are granted a limited, personal, non-transferable and revocable license to view your scorecard result on screen and to keep the copy we email you, including printing or saving it from your browser, for your own internal business evaluation. You may not copy, reverse-engineer, redistribute, sell, or exploit any part of the Service codebase or framework without prior written authorization.

This section covers the Service on this website. It says nothing about work we build for you under a separate agreement: in that case you own what we build, including the code, the accounts and the credentials.

6. No Warranty

The Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or uninterrupted availability. Nothing in these Terms limits any right you have under consumer protection law that cannot be excluded by agreement.

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Creative AI Solutions, its directors, officers, employees, or subprocessors be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising from:

• Your use of or inability to use the Service.
• Any automated suggestions, analysis, roadmaps, or estimates the Service produces.
• Unauthorized access, alteration, or deletion of your submissions.
• Any operational disruptions, software bugs, or outages resulting from integrating third-party tools suggested in our recommendations.

8. Indemnification

You agree to defend, indemnify, and hold harmless Creative AI Solutions and its licensees, contractors, and employees from and against any claims, damages, liabilities, costs, or expenses (including attorney fees) arising from your violation of these Terms or misuse of the Service.

9. Privacy

How we collect, use and keep your information is set out in our Privacy Policy and Cookie Policy, both of which form part of these Terms.

10. Governing Law

These Terms shall be governed, construed, and enforced in accordance with the laws of the State of Maryland, United States of America, without regard to its conflict of law principles. Any legal actions or proceedings arising under these Terms shall be resolved exclusively in the state or federal courts located in Baltimore, Maryland.

11. General

• Severability: if any part of these Terms is found unenforceable, the rest remains in force.
• Entire agreement: these Terms, together with the Privacy Policy and Cookie Policy, are the whole agreement between you and us about the Service. Work we build for you is covered by its own written agreement.
• No waiver: if we do not enforce a provision on one occasion, we can still enforce it later.
• Assignment: you may not transfer your rights under these Terms to anyone else without our written consent.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. When updates are published, the “Last Updated” date at the top of this page will be revised. Your continued use of the Service after any modifications constitutes acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms of Service, please contact us at: